Bricks Support

Get help with sign-in, saved recordings, app problems, or your personal information. You do not need a Bricks account or a workspace owner's permission to contact support.

Contact Bricks

Email bricks@gobricks.app.

Email support

If your device does not open an email app, copy the address into your email service.

What to include

Describe what happened, the device and app version, when it happened, and the account email if relevant. A screenshot with customer information hidden can help.

Do not email passwords, sign-in codes, full utility bills, customer recordings, or payment details. We may need to verify your identity before handling an account or personal-data request.

Account access

Use Forgot password on the sign-in screen if you cannot sign in. Your workspace owner can approve a seat or correct your office and role. Contact Bricks directly if you cannot reach them.

Recording help

Allow microphone access in your device settings. Keep the browser open during web recordings. If an upload is pending, keep the saved recording and reconnect before retrying; do not uninstall the app or clear its storage.

Privacy or data

Ask Bricks directly for account deletion, data export, access removal, correction, or retention help for your own information. You do not need an owner to contact us for you. You can also delete your account in Profile → Settings → Security → Delete my account.

AI sharing on an older app

If your installed app does not show the AI permission screen, sign in to Bricks on the web and open Profile → Settings → Security → AI data sharing. Review what is sent to OpenAI, then allow it only if you agree. The choice applies to your account across devices; you can turn it off from the same place.

Declining does not remove your account or saved recordings. Non-AI features remain available.